- Return Policy - All returns must include a Return Authorization Number and a copy of the
packing list. A Return Authorization Number can be obtained from serviceny@rollemusa.com
- Refund Policy - A 15% restocking charge will be deducted from your credit for parts ordered in
error. Warranty returns and errors in shipment are not subject to restocking charges.
- Cancellation Policy - Any cancellation must be made immediately after order is placed. By
contacting serviceny@rollemusa.com Otherwise order is subject to above return and refund policies.
- Delivery / Shipping Policy Shipping and delivery time and charges are determined by our method
of shipping UPS. Customs charges and any other importation charges are solely the responsibility of the
customer. It is the responsibility of the customer to be aware of their local laws and importation
regulations.
- Privacy Statement – This privacy notice discloses the privacy practices for Rollem International.
This privacy notice applies solely to information collected by this web site.
We are the sole owners of the information collected on this site. We only have access to/collect
information that you voluntarily give us via email or other direct contact from you. We will not sell or
rent this information to anyone. We request information from you on our order form. To buy from us,
you must provide contact information (like name and shipping address) and financial information (like
credit card, expiration date). This information is used for billing purposes and to fill your orders. If we
have trouble processing an order, we’ll use this information to contact you.
We will use your information to respond to you, regarding the reason you contacted us. We will not
share your information with any third party outside of our organization, other than as necessary to fulfill
your request, e.g. to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new
products or services, or changes to this privacy policy.
We take precautions to protect your information. When you submit sensitive information via the
website, your information is protected both online and offline.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via
telephone at 714-935-9130 or via email at info@rollemusa.com
